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Customer Service Laundry Attendant

Essential Job Functions

 Customer Service and Customer Experience

• Welcome every customer promptly with a friendly, genuine, and professional attitude, helping create an inviting environment from the moment they arrive.
• Take an active interest in understanding customer needs and provide helpful, accurate information about laundry services and procedures.
• Handle customer concerns with professionalism and empathy. Take ownership of resolving issues within the scope of the position and involve management when additional support is needed.
• Look for opportunities to exceed customer expectations, whether by providing extra assistance, anticipating a need, or taking an additional step to make a customer’s visit easier and remain open to customer feedback
• Help build lasting customer relationships by providing consistent, reliable service that encourages customers to return and recommend the business to others

Facility Cleanliness and Safety

• Maintain a clean, organized, safe, and welcoming environment for customers and team members.
• Clean the interior and exterior of laundry equipment and maintain clean floors, work areas, and customer spaces.
• Clean and maintain bathrooms, garbage areas, the parking lot, and other areas of the facility as assigned.
• Take pride in the appearance of the entire facility, understanding that cleanliness, organization, and attention to detail directly affect customer confidence and satisfaction.
• Handle detergents, cleaning products, and chemicals responsibly in accordance with applicable safety guidelines and Safety Data Sheets (SDS).
• Follow all company policies, safety requirements, and established procedures, including when working independently or without direct supervision.
• Report hazards, maintenance needs, and unsafe conditions promptly to help protect customers, coworkers, and the facility

Laundry Operations and Quality Control

• Sort, wash, dry, and fold customer laundry according to facility procedures and service requirements.
• Treat every customer’s belongings with care and attention, recognizing that trust is earned through consistent, responsible handling of personal items.
• Check work for accuracy and quality rather than prioritizing speed at the expense of service standards.
• Take responsibility for identifying and reporting damaged items, equipment malfunctions, processing errors, or other concerns promptly and honestly.
• Stay productive during slower periods by identifying useful tasks, organizing work areas, or preparing the facility for upcoming customer needs

Teamwork, Accountability, and Professional Conduct

• Contribute to a supportive, positive, and respectful work environment where team members help one another succeed.
• Communicate clearly and courteously with coworkers and management, sharing important information to support smooth operations and consistent customer service.
• Take ownership of assigned responsibilities and complete work thoroughly without requiring constant reminders or supervision.
• Demonstrate honesty, dependability, and sound judgment, including when handling mistakes, customer concerns, cash or records if applicable, and company property.
• Perform other related duties as assigned, contributing to the success of the team and the business as a whole

Qualifications and Skills

• Customer service skills are required. Candidates must be friendly, approachable, professional, and comfortable interacting with customers.
• Strong communication and interpersonal skills, including the ability to listen, respond appropriately, and handle concerns with patience and professionalism.
• A proactive, self-motivated approach to work, with the ability to recognize what needs to be done and take appropriate action.
• Dependability, personal accountability, and a commitment to following established procedures and doing quality work.
• Strong attention to detail, particularly when handling customer belongings and maintaining cleanliness.
• Basic reading, writing, math, and computer skills.
• Previous experience in customer service, retail, hospitality, laundry services, or another customer-facing role is highly preferred but not required.
• High school diploma, GED, or equivalent experience preferred.
• Ability to work independently with minimal supervision and complete assigned shift responsibilities.
• Reliable transportation and dependable attendance are required.
• Ability to stand for extended periods, bend, lift up to 40 pounds, and perform repetitive physical tasks

Schedule and Availability

This is a part-time position. Scheduling requirements may include some or all of the following:

• Flexibility and the ability to work weekdays, weekends, evenings/night shifts, and holidays are preferred. Employees may occasionally be required to work at other local locations or on-call availability, as needed

Benefits

• Flexible scheduling
• Employee referral program with paid incentives
• Quarterly bonus program

Our Approach to Customer Service and Teamwork

We believe an exceptional customer experience is created through the everyday actions of our team. It means welcoming customers with genuine warmth, taking pride in doing a job well, being honest and accountable, and treating every person with respect.

We’re looking for team members who take initiative instead of waiting to be told what to do.

Success in this position means providing dependable, high-quality laundry services while creating positive customer interactions, strengthening customer loyalty, supporting the team, and taking personal responsibility for the experience we deliver every day.